- For international guests, reservations and confirmations are managed through our secure online platform or through direct assistance from our customer service team. For domestic guests, bookings can also be made online or through our local support channels.
- Reservations are typically confirmed within 0-7 days of receiving the booking request and payment or as per the agreed confirmation timeline at the time of booking. The confirmation email will include your booking details, such as check-in and check-out dates, room type, and payment summary.
- Please note that the resort is not responsible for delays caused by unforeseen circumstances such as technical issues or communication lapses. However, we assure you that all confirmed bookings will be promptly processed and communicated within the specified timeline.
- Guests are responsible for providing accurate contact and address details during the booking process. Confirmation of your booking will be sent to the email ID provided during registration.
- For any assistance or issues with your booking, please contact our helpdesk at +91 9790968630 or email us at mohan@sunsbm.com.