SUN SBM

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Cancellation and Refund Policy

At SUN SBM Resorts, we prioritize customer satisfaction and offer a flexible cancellation policy.


Cancellation Policy:
  1. Booking Cancellations:

    • Cancellations will be considered if requested within 2-3 days of booking. However, cancellations may not be accepted if the booking is for peak season, special packages, or has already been processed and confirmed.
    • Cancellations for same-day bookings or last-minute reservations may not be accommodated.
  2. Non-Refundable Services:

    • Certain bookings, such as special promotional packages, group bookings, or reservations with strict terms, are non-refundable. The terms will be clearly outlined during the booking process.
    • Cancellations for perishable services like meal packages or event add-ons will not be entertained unless there is a proven issue with the service provided.

Refund Policy:
  1. Quality Issues:

    • In case of dissatisfaction with the quality of accommodation or services provided, guests are requested to inform the Customer Service Team during their stay. Refunds or adjustments will be considered on a case-by-case basis after review.
  2. Damaged or Deficient Services:

    • If any booked service (e.g., room amenities or facilities) is found to be deficient or unavailable upon arrival, it must be reported within 2-3 days of check-in. Our team will assess the situation and take appropriate action.
  3. Processing Refunds:

    • If a refund is approved, the process will be initiated, and the amount will be credited to the original payment method within 6-7 business days.

Special Note:

For bookings made through third-party platforms, please refer to the cancellation and refund policy provided by the respective platform.

For any assistance, feel free to contact our helpdesk at +91 9790968630 or email us at mohan@sunsbm.com.