Cancellation and Refund Policy
At SUN SBM Resorts, we prioritize customer satisfaction and offer a flexible cancellation policy.
Cancellation Policy:
Booking Cancellations:
- Cancellations will be considered if requested within 2-3 days of booking. However, cancellations may not be accepted if the booking is for peak season, special packages, or has already been processed and confirmed.
- Cancellations for same-day bookings or last-minute reservations may not be accommodated.
Non-Refundable Services:
- Certain bookings, such as special promotional packages, group bookings, or reservations with strict terms, are non-refundable. The terms will be clearly outlined during the booking process.
- Cancellations for perishable services like meal packages or event add-ons will not be entertained unless there is a proven issue with the service provided.
Refund Policy:
Quality Issues:
- In case of dissatisfaction with the quality of accommodation or services provided, guests are requested to inform the Customer Service Team during their stay. Refunds or adjustments will be considered on a case-by-case basis after review.
Damaged or Deficient Services:
- If any booked service (e.g., room amenities or facilities) is found to be deficient or unavailable upon arrival, it must be reported within 2-3 days of check-in. Our team will assess the situation and take appropriate action.
Processing Refunds:
- If a refund is approved, the process will be initiated, and the amount will be credited to the original payment method within 6-7 business days.
Special Note:
For bookings made through third-party platforms, please refer to the cancellation and refund policy provided by the respective platform.
For any assistance, feel free to contact our helpdesk at +91 9790968630 or email us at mohan@sunsbm.com.